Printing Access Denied

If you see the following message:

on your Mac

Screen Shot 2015-01-23 at 2.33.56 PM.png

On your Windows

This is due to you printing a document in grey scale to a color printer. While you may not have set your document to grey scale intentionally, this is a common issue that can occur when printing from a Microsoft Excel, Powerpoint or Word for the first time. ONLY documents that are in color mode can be sent to the color printer. To resolve this issue do the following instructions.

NOTE: if you are printing from Excel, Powerpoint or Word simply send the document again and it should reset to Auto Color. If that does not work follow the instructions below.

Go to File > Print

Screen_Shot_2015-01-23_at_10.26.11_AM.png

2. On a Mac Select Copies & Pages to bring up the pull down menu. Windows select Printer Properties.

Screen_Shot_2015-01-23_at_10.26.29_AM.png

3. On a Mac select Quality. On Windows click on Gray Scale under Select Color.

Screen_Shot_2015-01-23_at_10.26.43_AM.png

4. On a Mac select Grey Scale and change to Auto Color or Full Color and then hit Print. On Windows select Auto Color or Full Color then hit Ok. Then hit Print.

Screen_Shot_2015-01-23_at_10.27.05_AM.png

NOTE: USING 100% CMYK Colors in your document

If you are using pure 100% CMYK Colors or swatches in your document (PDF, word, Illustrator, Photoshop, Indesign) that have ONLY 100% values like this

the document will be denied. The likely cause is that the printer is interpreting the values of the document based on 100% values only. (I.E. anything that has purely 100% values with no other percentages must be black and white according the printer).

If however there is a different value to any one color used in the document like seen here

Screen_Shot_2015-01-30_at_10.44.41_AM.png

The document will go thru to the printer. This does not need to be done to all colors in your file just one. it will also visibly not cause any color difference or loss in quality.

Articles in this section

Go to File > Print

2. On a Mac Select Copies & Pages to bring up the pull down menu. Windows select Printer Properties.

3. On a Mac select Quality. On Windows click on Gray Scale under Select Color.

4. On a Mac select Grey Scale and change to Auto Color or Full Color and then hit Print. On Windows select Auto Color or Full Color then hit Ok. Then hit Print.

If you are using pure 100% CMYK Colors or swatches in your document (PDF, word, Illustrator, Photoshop, Indesign) that have ONLY 100% values like this

the document will be denied. The likely cause is that the printer is interpreting the values of the document based on 100% values only. (I.E. anything that has purely 100% values with no other percentages must be black and white according the printer).

If however there is a different value to any one color used in the document like seen here

The document will go thru to the printer. This does not need to be done to all colors in your file just one. it will also visibly not cause any color difference or loss in quality.

Comments

Articles in this section

Go to File > Print

2. On a Mac Select Copies & Pages to bring up the pull down menu. Windows select Printer Properties.

3. On a Mac select Quality. On Windows click on Gray Scale under Select Color.

4. On a Mac select Grey Scale and change to Auto Color or Full Color and then hit Print. On Windows select Auto Color or Full Color then hit Ok. Then hit Print.

If you are using pure 100% CMYK Colors or swatches in your document (PDF, word, Illustrator, Photoshop, Indesign) that have ONLY 100% values like this

the document will be denied. The likely cause is that the printer is interpreting the values of the document based on 100% values only. (I.E. anything that has purely 100% values with no other percentages must be black and white according the printer).

If however there is a different value to any one color used in the document like seen here

The document will go thru to the printer. This does not need to be done to all colors in your file just one. it will also visibly not cause any color difference or loss in quality.

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