MIAD Announcements

Configuring Macs setting for the Ricoh Printer

Updated at: 2024-06-07 13:50:00 UTC

Unfortunately, Mac's don't recognize the Ricoh's accessories and have to be manually configured. This is also at an individual user (local) level, so these will be for your personal settings on your machine.   Make sure you are the administrator o...

more >>

Account Security Tips

Updated at: 2023-11-02 19:42:33 UTC

This article will cover the basics of keeping your accounts secure, it is not an exhaustive list by any means. Security is best done in layers, there is no one and done thing to do - it's a cohesion of utilizing available tools and techniques to m...

more >>

New IT Support App

Updated at: 2023-08-15 17:35:52 UTC

The IT Department has developed an application that will allow for quick and easy IT support. This application is for Mac users only. A Windows version is planned but not in development yet; communication will be sent out once the Windows version ...

more >>

Single Sign On Outage

Updated at: 2022-04-26 17:11:35 UTC

There is an outage with MIAD's single sign on provider; we received a notification that their engineers on working on it. Nothing is wrong with your account. We apologize for the inconvenience!

more >>

Phone System Maintenance 3/18

Updated at: 2022-03-17 18:39:37 UTC

Tomorrow, Friday March 18th there will be daytime maintenance performed on the phone system. The temporary daytime interruption is necessary to ensure the system is functioning properly immediately after the major upgrade, which isn't possible whe...

more >>

Printing Outage November 5th

Updated at: 2021-11-04 21:04:32 UTC

We'll be performing important updates to the print server tomorrow, November 5th from 2:30pm - 3:30pm.   Please ensure all of your prints are sent prior.

more >>

Internet Outage Thursday Morning, July 29

Updated at: 2021-07-28 17:14:14 UTC

The City of Milwaukee has notified us of fiber maintenance that is expected to cause a momentary outage this Thursday, 7/29 between 7:30am and 8:30am - this will affect wifi, VPN and internally-hosted resources.Please plan accordingly.

more >>

Printing Outage February 9th

Updated at: 2021-02-04 21:59:19 UTC

A temporary outage of all printing at MIAD is scheduled for February 9th 12pm-2pm for a Papercut upgrade. Please make sure you get all of your important printing done in advance.

more >>

Network Outage November 24th

Updated at: 2020-10-29 15:18:00 UTC

Tuesday, November 24th 10am - 12pm there will be a series of network upgrades performed. The upgrades will affect core infrastructure (general internet to/from the building; including wifi, VPN) - there will be periods of intermittent connectivi...

more >>

Network Outage June 29

Updated at: 2020-06-24 15:48:17 UTC

While we are scheduling an outage, we do not anticipate any downtime or service interruption. We will be upgrading an integral appliance on the MIAD network (not the same unit that was updated this past Monday) and should the update fail (worst ca...

more >>

Network Outage June 22nd for All MIAD Properties

Updated at: 2020-06-10 18:31:06 UTC

There will be a network-wide outage at MIAD on June 22nd from 10:00am - 11:00am.   While we don't anticipate the actual outage to extend beyond 30 minutes, we're asking you to anticipate an hour, as there will be services with dependencies that ne...

more >>

IT Help During Covid-19

Updated at: 2020-05-20 16:38:34 UTC

MIAD IT will largely be working remotely during the Covid-19 pandemic. You can reach IT through normal means digitally: Chat Support desk / tickets Email Via phone at our normal extensions When available, tech assistants will be staffing the Tech...

more >>

Phone Outage Tomorrow, March 10th

Updated at: 2020-03-09 18:43:25 UTC

Tomorrow, March 10th from 4-7pm there will be a temporary phone outage, as we perform upgrades on the phone system. Actual downtime is expected to be much less, but please expect intermittent availability between 4 and 7 pm.During this time, if yo...

more >>

MIAD Tech Equipment Sale

Updated at: 2020-03-09 18:41:57 UTC

From Michael Petrella / Technology Support Specialist:Salutations everyone, We're doing our annual electronic recycling again in Room 460 this year. Will be opening up to MIAD staff, faculty and students if they wish to purchase anything between T...

more >>

What to Expect with Name Changes

Updated at: 2020-02-27 15:24:28 UTC

The following will outline the processes involved with name changes.   Steps for the Student Requesting a Name Change First, notify Jean Weimer, Registrar in RL45 Jean will then notify the Technical Support Designer, Eysman (Ace) Obando, of the r...

more >>

Internet Test Friday at 4pm

Updated at: 2020-02-06 19:53:15 UTC

We will be doing a failover test on the network Friday, February 7th at 4pm. You may experience a brief outage as the test is triggered - as we are implementing a test with a rollover  to a redundant connection for the overall network connection o...

more >>

Campus WIFI

Updated at: 2020-01-16 21:36:02 UTC

If you experience spotty wifi performance, ensure you are not using venus2. venus2 is 2g wifi, which we are phasing out.  It's only enabled in areas where students have notified us that their personal devices are not 5g capable (they cannot see ve...

more >>

Temporary Printing Disruption Friday

Updated at: 2020-01-15 17:41:49 UTC

This coming Friday, January 17th there will be a temporary disruption of printing capabilities for approximately a half hour, 11:30am - 12pm; as we perform upgrades of the underlying operating system that powers Papercut.   Printing may be intermi...

more >>

Extended Lab Hours

Updated at: 2019-12-02 18:28:45 UTC

more >>

Major Network Upgrade December 18th

Updated at: 2019-11-18 19:01:19 UTC

A major network upgrade is scheduled for December 18th at 10am. During this time, internal resources, as well as internet accessibility and VPN access will be unavailable.   Downtime of 15-30 minutes is expected.

more >>

Google Cloud Print UPDATED 11/12/2019

Updated at: 2019-11-12 15:30:00 UTC

Google Cloud Print is back online. Google Cloud Print encountered issues on Google's end which is now resolved. 

more >>

Network Upgrades on the River Level

Updated at: 2019-08-09 14:00:46 UTC

Saturday, August 17th we will be taking the network offline in the area of Todd Wehr, which includes offices and phones for a network infrastructure upgrade. Please anticipate that there will be NO internet in that part of the building for a good ...

more >>

Installation of new printers on campus Tuesday July 30

Updated at: 2019-07-29 20:55:02 UTC

On Tuesday IT will continue to work with DigiCOPY and Impact to install new printers on campus. You may experience an interruption of printing services during this time.

more >>

Password Popups on Macs after Changing Passwords

Updated at: 2019-07-25 14:43:58 UTC

If you've recently updated your primary password on your Mac, you will begin seeing prompts to access shared drives and wifi - among other things.   You can get rid of this by updating the keychain password.  The keychain stores credentials for re...

more >>

Filemaker Server Back Up

Updated at: 2019-07-17 16:22:39 UTC

There was an issue with the Filemaker server causing the memory to max out thus causing slowness, freezing and unable to reach databases. The filemaker server was troubleshooted and is now restored.

more >>

Password Change Notifications

Updated at: 2019-07-11 14:24:30 UTC

You may have received a prompt to change your password this morning. It's a legitimate prompt.   Our new Onelogin system had a setting that was pushed out when this setup was upgraded, we thought had been disabled.   While it is good security prac...

more >>

Infrastructure Upgrade this Tuesday, July 2nd

Updated at: 2019-06-28 14:57:02 UTC

An infrastructure upgrade is scheduled to complete this coming Tuesday, July 2nd at 8:30am. Please ensure you aren't processing any integral work live on the network that won't survive a momentary blip of connectivity loss during that time. We don...

more >>

Login Portal Disruption (Update 9:49am)

Updated at: 2019-06-24 14:50:36 UTC

The portal page for Onelogin is experiencing a service disruption.    Onelogin's engineers are aware of the issue and working on getting the portal back online.   This is not an issue on MIAD's side and there is nothing you need to do.  This post ...

more >>

Shared Drive Outage (Resolved 10:12am)

Updated at: 2019-06-21 17:13:08 UTC

We are working on resolving a temporary outage for the shared drives. Update: 10:12am  The outage is now resolved. If you still experience connectivity issues, please sign out of your user profile or reboot your PC to ensure any previously buggy c...

more >>

Google Calendars Issue Resolved! (Updated at 1:02pm)

Updated at: 2019-06-18 18:03:42 UTC

  Google Calendar is now back and fully functional as of 1:02pm.    Currently Google Calendar is showing a 404 error or asking for codes. DO NOT enter any information at this time. Google is currently looking into the issue and we'll update once t...

more >>

Changing Your Password via Onelogin

Updated at: 2019-05-02 20:51:17 UTC

Login to Onelogin Click your name in the upper-right corner Select Profile Click Change Password and follow the prompt (password has to contain at least 1 upper-case, 1 lower-case letter and be a minimum of 8 characters)* * Adding special charac...

more >>

252 Wi-Fi Support

Updated at: 2019-03-21 14:16:18 UTC

We've gotten some tickets and requests about the outages happening at 252. Just so everyone is clear, MIAD Technology Services IS NOT responsible for the internet service at 252. This is being provided by Spectrum (was  originally Time Warner Cabl...

more >>

Phone Backlight

Updated at: 2018-11-29 19:37:08 UTC

If you'd like to re-enable the backlight on your phone:Menu (center-most oval buttons, far right) > Basic Settings > Display > Backlight > hit the arrows to select your choice (Always on, always off or a timed duration) > SAVE ..a prompt will appe...

more >>

Thanksgiving Lab Hours 21st - 25th

Updated at: 2018-11-19 19:50:47 UTC

more >>

Temporary Internet Outage Saturday on the 4th Floor

Updated at: 2018-11-16 20:09:30 UTC

Part of the 4th floor will experience a temporary internet outage as we upgrade network equipment.   The impact and duration should both be minimal.

more >>

Phone Maintenance/Upgrades Friday November 9th

Updated at: 2018-11-02 19:44:39 UTC

The phone system will be temporarily offline Friday, November 9th beginning around 4pm, in order to install upgrades and perform maintenance on the system.   If your computer is plugged into the phone for internet, you can connect to wifi or to th...

more >>

First Floor Network Maintenance

Updated at: 2018-11-02 17:46:56 UTC

The east/central side of the 1st floor will experience a temporary internet outage Saturday, as network gear gets upgraded.

more >>

Phone System Upgrades/Interruption

Updated at: 2018-10-11 20:34:08 UTC

The phone system will begin upgrades Friday, October 19th at 4pm. There will be intermittent availability and we anticipate downtime to last about 30 minutes.   While we will do our best, we do not guarantee voicemails or call histories will be re...

more >>

Saturday Network Maintenance

Updated at: 2018-10-05 18:53:12 UTC

If you plan on utilizing the west side of the 2nd floor on Saturday, there will be a scheduled temporary network outage.  Network gear is due for upgrades and the access points will be temporarily taken offline.   Over the coming months, additiona...

more >>

Phone Service Restored

Updated at: 2018-09-24 18:08:00 UTC

We've been notified by the phone provider that the cut fiber has been repaired and phone service has been restored.

more >>

Phone Outage

Updated at: 2018-09-24 14:03:51 UTC

There is a current phone outage; the phone service provider indicated a fiber line has been cut in the Milwaukee area. We do not have a current ETA for resolution, but we will let you know as soon as we receive more details.

more >>

Planned System Outage Friday

Updated at: 2018-08-22 19:41:02 UTC

On Friday, August 24th at 4pm there will be a planned outage for approximately 15 minutes to an hour, of most websites and services (phone, Moodle, etc.) as we migrate data to a new platform.Please ensure you save your work before 4pm. If this dat...

more >>


Updated at: 2018-05-24 16:16:06 UTC

Thursday, May 24th, from approximately noon to 4:00PM gaining access to *any* MIAD network resource that involves logging in with your MIAD username and password will likely not be possible for most users on most of our systems. We will be rebuild...

more >>

MacOS High Sierra Update

Updated at: 2018-03-01 21:28:10 UTC

Hello All,    If you are a Mac user you may have received a notification asking you to update your device to MacOS High Sierra. Please DO NOT UPDATE. There are a number of programs that run on your device that are not compatible with the new softw...

more >>

Filemaker Faculty Portal Is Down

Updated at: 2018-02-06 15:31:00 UTC

We are currently experienceing a few issues with the Filemaker faculty portal.  We are working to get the issues resolved and we will update you as soon as the portal is up and running again.    Best  Tech Team

more >>

Google Cloud Print Update

Updated at: 2017-10-17 14:30:21 UTC

Hello All,  Google Cloud Print has been fixed and is now working properly.  Thank you for your patience as we worked through this issue.  Best, The IT Team  

more >>

Printer Logins restored Update 10/13

Updated at: 2017-10-13 20:23:24 UTC

Printer logins to do scans and copies is now working.  The Printing software papercut was updated so you may noticed a few cosmetic changes when you login into your pc-client on your computer.  Google Cloud Printing is still being worked on but sh...

more >>

10:00am - 1:00pm October 4th 2017, Printer Planned Outage

Updated at: 2017-10-04 14:51:59 UTC

Edit 9:50 am: This maintenance has been moved up to 10:00 am out of necessity and will last till 11 am noon at the latest Tech Services have planned to have a printer outage during this time to fix server issues. Printers will be down, and unable ...

more >>

245 Wacom Tablet Driver

Updated at: 2017-08-29 20:01:47 UTC

Please click link for the  245 Wacom Tablet Driver 

more >>

MIAD Phone Outage

Updated at: 2017-08-29 18:27:31 UTC

We are currently experiencing an outage with all MIAD phones.  Please bear with us while we get the issue resolved.  We will notify everyone once phones are working properly.   

more >>

Academics Operations

Updated at: 2017-04-12 19:27:50 UTC

8:00am-5:00pm M-F 

more >>

Phone System Problems

Updated at: 2016-10-05 13:42:47 UTC

Our voice line provider, Level3, is experiencing a regional network outage. You may experience problems completing calls outbound and receiving calls.   There is no ETA for repair at this time. I'll send updates as I receive them.

more >>

MIAD Power Outage

Updated at: 2020-04-17 17:57:53 UTC

Hello MIAD Community,  This morning MIAD experienced a power outage. Power is back up, but the computer systems (Including FortiClient, Jenzabar, remote Desktop) seem to be lagging behind. The IT team is working to get all computer systems back on...

more >>


Updated at: 2017-05-03 19:10:15 UTC

A massive number of phishing is currently running through our MIAD Gmail accounts.   I've attached an image to show you what NOT to do.   We are working on trying to cut this off at the pass.   Again, do NOT follow the link or click the button!   ...

more >>

Wifi Connectivity "FIX"

Updated at: 2017-04-12 18:39:09 UTC

Please Follow the steps below to resolve wifi connection issues.  First will have to forget your network. You can do this by clicking on the wifi icon and than clicking on Network Settings. At the very top of Network Settings click on Manage Know...

more >>

Wifi Connectivity Issues

Updated at: 2017-04-12 18:39:33 UTC

We are currently experiencing issues with Wifi. Windows users are unable to connect at the moment. Mac users do not seem to be affected by the issue. Steve White is currently working on getting the issue resolved. Please contact Tech Services with...

more >>

Gmail FAQ

Updated at: 2017-04-12 18:39:55 UTC

As of July 20th, 2016 MIAD will be completely migrated over to Gmail. You can login to the new MIAD Gmail site located at mail.miad.edu. All of your email, contacts, calendars and tasks will be waiting for you. For a few weeks you will still be ab...

more >>

Printing Denied Resolution

Updated at: 2016-09-15 18:05:16 UTC

See this on your computer? Click on either image below to resolve. 

more >>

WiFi network now using logins

Updated at: 2017-04-12 18:40:29 UTC

MIAD"s wireless network is now back to requiring all mobile devices to log in and authenticate using your MIAD username and password. This process will be gradual over the course of Wednesday morning. If you have problems re-associating your mobil...

more >>

A miad.edu email is required to submit support tickets

Updated at: 2016-09-15 18:05:14 UTC

As of January 7th you must have a miad.edu email address to send a help ticket to support.miad.edu.

more >>

New Authenticated Wireless Networks: venus and venus2

Updated at: 2017-04-12 18:41:13 UTC

MIAD Community -Starting today we are implementing two new wireless networks, venus and venus2. Laptops and newer devices should be connected to venus while older devices and many mobile devices should use venus2(always try venus first). Over the ...

more >>

Maintance Hours

Updated at: 2017-04-12 18:57:08 UTC

7:00am-4:00pm M-F

more >>

Printer Outage 9/12/17

Updated at: 2017-10-12 15:57:25 UTC

Hello All, We are currently experiencing printer issues. As of right now users are unable to release jobs using the printer keypad. Users are also unable to print using Google Cloud Print. Please note that you are still able to release print jobs ...

more >>